000-023 ExamIBM Tivoli Support Provider Tools and ProcessesExam Number/Code : 000-023Exam Name : IBM Tivoli Support Provider Tools and ProcessesQuestions and Answers : 56 Q&AsUpdate Time: 2010-02-08Price: $ 80.00
Section 1: Tivoli Worldwide Customer Support OverviewSupport Provider’s Level 1 and Level 2 roles and responsibilities.Options available to our customers to obtain IBM customer support.
Section 2: Support Provider’s Roles and ResponsibilitiesSupport Provider Level 1 support procedures and problem determination activities.Support Provider’s Level 2 support procedures and problem determination activities.
Section 3: TerminologyKnowledge of various IBM Tivoli Support terms and definitions.
Section 4: Support ToolsKnowledgebase and Documentation@RSSfeeds, IBM Support Assistant, IBM Education Assistant, Assist on Site, Support Technical ExchangesIBM developerWorks and communities such as Wikis and Webcasts@Maintenance Delivery Vehicles (MDVs) utilized by Tivoli supportESR/SR and Ecurep
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