000-028 Study Material

000-028 ExamFundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009Exam Number/Code : 000-028Exam Name : Fundamentals of Applying Tivoli Service Availability and Performance Management Solutions 2009Questions and Answers : 164 Q&AsUpdate Time: 2010-02-26Price: $ 122.00
Given a meeting with the customer and the key stakeholders of the Service Availability and Performance Management team, interview the contacts and discuss the business processes that are used by the company and the business process owners so that the processes used to enable alignment of the Service Availability and Performance Management solution are documented.
With emphasis on performing the following tasks:Gather list of Business processes defined by Client.Gather list of business process owners.Gather business process from each individual process owner.Gather the current status of client’s Business processes.Analyze data gathered.Communicate gathered data back to customer to ensure accuracy.Come to agreement with client on business processes and process owners.
Given business type, size and adherence to regulatory standards or process methodologies, use available tools to validate and investigate the business so that core business processes are understood.
With emphasis on performing the following tasks:Investigate business type (Telco, Enterprise, Government Agency or Small/Medium Business).Identify organizational structure and size.Investigate if business is bound by regulatory standards.Validate if business follows defined process methodologies (for example, ITIL, eTOM, SixSigma, etc.).Identify the client’s supply chain.Identify the client’s customer.Compare with like business types.Interview management and department heads for additional information.
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