642-164 exam answers

642-164 UCCXUnified Communications Contact Center Express ImplementationExam Number: 642-164Associated Certifications: Unified Communications Contact Center Express Duration: 75 minutes (55-65 questions)Available Languages: English and JapaneseClick Here to Register: Pearson VUEExam Policies: Read current policies and requirementsExam Tutorial: Review type of exam questionsLast day to test 04/29/10
Design a Unified Contact Center Express System deploymentPerform customer capacity planningDetermine customer required featuresEvaluate and recommend different configuration optionsIdentify available configuration and ordering tools
Implement a Unified Contact Center Express SystemDescribe the process for installing Unified Contact Center Express software and hardwareDescribe the process to configure Unified Contact Center Express software and provision the users to meet customer requirementsDescribe the process of using the Unified Contact Center Express Application EditorDescribe the process of provisioning Unified Contact Center Express applications
Operate a Unified Contact Center Express SystemIdentify basic Unified Contact Center Express user tasksIdentify process and tools available for troubleshooting Unified Contact Center ExpressIdentify process and tools available for monitoring system operations in Unified Contact Center ExpressIdentify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
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